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Summary:

The Banquet Attendant sets up and services coffee breaks for meetings.


Responsibilities


• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.
• Complete set up, side work and closing duties.
• Utilize and adhere to proper hotel-specific scripting.
• Serve food, coffee, water and other beverages to guests, refill beverages as needed.
• Cooperate closely with the servers to ensure prompt service is provided at all times.
• Maintain a clean and orderly work area in accordance with hotel standards. Clean banquet room and back-of-the-house area during and after banquet functions. Complete side work including refill sugar, salt, clean cooler and bag specialty linens for pick up.
• Set or check on all coffee breaks and roll-in meal functions to ensure function is set correctly and uniformly.
• Receive and follow direction from Banquet Captain.
• Prepare coffee and brewed decaffeinated coffee correctly and according to standard.
• Notify Banquet Manager of guest complaints or dissatisfaction. Respond to guest issues and requests in a timely fashion.
• Employ creative, artistic skills in presentation of food and beverage displays and function area design and set up.
• Respond to all pages and radio calls immediately.
• Prepare consumption forms in advance for all necessary event orders to ensure accurate billing.
• Ensure security and confidentiality of guest and hotel information and materials.
• Notify manager/AYS of maintenance issues.
• Know location of all banquet and meeting rooms in the hotel.
• Participate in daily preshift.
• Utilize Service Recovery/Defect Tracking processes.
• Report all unsafe conditions and suspicious activity to Loss Prevention/Management.
• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
• Follow proper key control procedures.


Other Information



COMPETENCIES

• Job Knowledge
• Flexibility/Adaptability
• Quality of Work
• Perseverance
• Quantity of Work
• Organization Skills
• Guest Focus/Customer Service
• Effort
• Reliability/Dependability
• Judgment/Problem Solving
• Motivation/Initiative
• Cooperation/Teamwork

SKILLS

• Must pass certification quiz/test for position.
• Have a thorough knowledge of emergency procedures.
• Complete Chemical Training and Blood borne Pathogen Training.

EDUCATION/EXPERIENCE
None required.WORKING CONDITIONSLift, carry or otherwise move up to 25 lbs. regularly. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

FULL TIME BENEFIT OVERVIEW

• Medical, Dental, and Vision
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms

Location Code: 2550