COMPETENCIES Business Acumen, Develop Talent, Financial Acumen, Generate Revenue, Inspire followership, Managing the Vision, Negotiation, Owner Relations, Select and Recruit Talent, Team Building.
SKILLS
• Proven track record in delivering financial results • Proven track record of building a cohesive team and facilitating goal accomplishment • Ability to inspire associates and to create a culture of care and accountability • Proven track record of positive associate satisfaction scores • Commitment to exceptional guest service • Strong communication and listening skills, excellent speaking, reading and writing skills • Aptitude in financial management, financial reports and analysis • Excellent leadership skills with a hands-on, lead-by-example work style • Ability to prioritize business objectives • Excels at selecting top talent • Extensive knowledge of hotel operations including rooms, food and beverage and event management • Solid knowledge of food and beverage concepts and sales strategies • Ability to understand complex sales organization and corresponding sales processes • Knowledge of revenue management and marketing strategies • Knowledge of purchasing, inventory controls, supplies and equipment • Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA) • Ability to effectively manage labor productivity • Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning • Ability to use strategic planning and product positioning skills to grow the business • Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly • Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue • Ability to manage customer preference, loyalty and satisfaction • Ability to take constructive action without relying on directions from others • Ability to network and build relationships to grow the business • Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals • Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk • Strong problem-solving skills; encourages new innovative solutions when appropriate • Strong analytical skills • Strong communication skills (verbal, listening, writing) • Effective influence skills • Good negotiation skills • Effective change management skills • Strong associate relations skills • Customer focus • Excellent food & beverage, event management, rooms operations and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs and project management. • Demonstrated ability to deliver results under tough conditions, even when faced with complexity and ambiguity. • Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance. • Knowledgeable in managing owner relation issues is preferred.
EDUCATION/EXPERIENCE 2 or 4 year college degree or equivalent work experience. Experience in similar leadership role required. Minimum of 3 – 5 years of experience as a GM required. GM experience with the specific Branded Hotel or upscale property is a plus.
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