• Effectively lead operational excellence with focus on financial, team member and guests results metrics.
• Development of strategic direction and drive the execution of restaurant bar and food operations.
• Ensure highest quality of food and beverage standards for product and service are maintained.
• Attendance and participation in management, staff and preconvention meetings.
• Impact and influence the growth of restaurant revenues
• Develop and mentor high potential leaders within the department.
• Ensure all brand standards are implemented and maintained.
• Oversees and assist with the White Lodging Way “WLW” processes and training at the property.
• Create competitive and progressive growth culture within the department with high team member retention.
• Empowers employees to provide excellent service for both internal and external customers.
• Timely analysis of Food and Beverage pricing for the restaurant.
• Development, maintenance and accountability of departmental control procedures.
• Observes service behaviors of employees and provides feedback to individuals including praise and necessary discipline.
• Understands the impact of department’s operations on the overall property financial goals and manages to achieve or exceed goals.
• Ability to monitor operations and access need for adjustments both during operational situations as well as for structural improvement and growth.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Has full knowledge and understanding of our company’s handbook, SOP’s and processes; adheres to and enforces those in a fair and consistent manner.
• Participates in employee progressive discipline procedures.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Is the final interview for and signs off on all new associates hired into the restaurant
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
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