• Oversee department in the absence of department manager. Assist in supervising associates; maintaining a friendly, efficient, and appealing environment for associates and customers.
• Assist in the selection, orientation and training of new associates, and reinforce a successful performance by providing respectful and encouraging coaching. Provides feedback to manager on performance during shift.
• Oversee staffing levels and makes adjustments to ensure service levels are met within labor models. Ensure associates are following their schedule.
• Ensure associates have knowledge of menu content and menu prices. Demonstrate suggestive and up-selling techniques when interacting with guest.
• Ensure associates accurately complete daily checklists, and organizes opening and closing duties as assigned.
• Contribute to positive team environment by recognizing alarms or changes in partner morale and performance, resolves routine associate issues and communicates them to the manager.
• Train associates on safety standards and enforce those standards on a consistent basis. Develops positive relationships with associates by understanding and addressing individual motivations, needs and concerns.
• Ensure all operational policies and procedures, including those for cash handling and safety and security are followed, to ensure the safety of all associates during shift.
• Ensure cash management and cash register policies and proper cash management practices are followed by shift team.
• Assist manager and lead supervisor with daily and weekly payroll reporting as needed
• Complete weekly food ordering to ensure proper product availability
• Adjust food pars as needed in order to meet demand and maintain proper inventory
• Assist managers in maintaining quality levels through monthly quality assurance surveys
• Assist with successful roll-outs of new products
• Control waste logs daily or as needed to track food spoilage
• Assist with conducting Rex and Rap sessions with associates.
• Complete inventory and ensures proper inventory levels of food, beverage, paper, glassware and silverware are maintained. Submit and approve requisitions as needed.
• Submit daily/weekly tips and other payroll related reports as needed.
• Conduct and participate in daily, weekly, monthly meetings as required.
• Practice safety standards at all times and keeps the property safe for guests and fellow associates.
• Ensure security and confidentiality of all guests, hotel information and materials
• Follow METS guidelines to report equipment malfunction and maintenance issues.
• Report unsafe conditions and suspicious activity to Loss Prevention/Management.
• Know and live the mission and the White Lodging/brand basics.
• Ensure County/City/State Department and Starbucks’ health code standards are consistently met
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