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Summary:

The Turndown GRA provides turndown and refresh service to guests, and performs other housekeeping roles on night shift.


Responsibilities


• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the White Lodging Way.
• Able to clean guestrooms while meeting productivity standard.
• Perform full cleans on late checkout rooms.
• Communicate with supervisor and Front Desk.
• Pick up assignment sheet from the Housekeeping Office. Sign in and out maser key each day following proper key procedures.
• Stock turndown cart.
• Tidy supply closet.
• Follow proper Guest Room Entry Procedures per SOP. Before entering a guestroom knock three times and call “Housekeeping”.
• Make sure that room has complete towel supply and check placement.
• Ensure vanity is neat and guest items are arranged on a wash cloth.
• Replenish bath amenities. Leave soaps and shampoos for guest use but ensure guest has an un-opened item of each soap or amenity.
• Fold, hang, and straighten guest clothing as necessary.
• Turn out all lights except on telephone side of bed.
• Turn radio on soft music.
• Close all curtains in room.
• Replenish amenities as needed.
• Properly turndown beds according to hotel and brand standards.
• Make sure all bed linens are in good condition. Change linens if wrinkled, torn, or soiled.
• Make sure the correct amenities are in place (i.e. chocolate, weather forecast card, etc.).
• Place TV remote control on nightstand. If hotel provides TV listing, place it under the remote control.
• If applicable, neatly place bathrobe on bed.
• Empty wastebaskets.
• Perform stocking and replenishing.
• Assist in cleaning public and back of house areas.
• Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves when handling chemicals. Use gloves and goggles when refilling chemicals.
• At completion of shift, turn in keys and obtain witness on key log.
• Follow correct key security and control. Never allow a guest access to a guest room unless they can prove they have a key that works in the lock.
• Ensure security and confidentiality of all guest and hotel information and material.
• Report maintenance issues.
• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule
• Participate in daily preshift.
• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as needed. Use personal protective equipment.
• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
• Promote teamwork and associate morale.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
• Respond to all pages and radio calls promptly.
• Follow proper key control procedures
• Perform other duties as assigned


Other Information



COMPETENCIES

• Job Knowledge
• Quality of Work
• Quantity of Work
• Guest Focus/Customer Service
• Reliability/Dependability
• Motivation/Initiative
• Flexibility/Adaptability
• Perseverance
• Organization Skills
• Effort
• Judgement/Problem Solving
• Cooperation/Teamwork

SKILLS

• Must pass certification quiz/test for position.

EDUCATION/EXPERIENCE

• None required

WORKING CONDITIONS

• Lift, carry or otherwise move up to 10 lbs. regularly.
• Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
• Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

FULL TIME BENEFIT OVERVIEW

• Medical, Dental, and Vision
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms

Location Code: 2554