• Installing, configuring and upgrading PCs, laptops and related equipment. • Diagnosing and troubleshooting both common and unusual hardware and software problems. • Performing preventive maintenance on the organization’s technology. • Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network. • Misc. hotel technology projects including low voltage cabling and basic mounting. • Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor. • Server Backups. • Setting up and maintaining locally connected and networked printers. • Connecting needed peripheral equipment. • Ability to communicate technology simply, effectively, both oral and written, with internal and external guests. • Solid attention to detail and organization with proven follow up and follow through practices. • Strong analytical skills, with a solid understanding of IT standards and company policies. • Past experience in supporting hospitality-based technology preferred. • Knowledge of MS Office, Active Directory and Networking environment.
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