• Provide the highest quality of service to the customer at all times.
• Supervise up to 15 Guest Room Attendants.
• Deal promptly and effectively with guest complaints and requests.
• Enforce self-inspection system.
• Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness and that guest rooms are ready for guest check-in.
• Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.
• Promote teamwork and employee morale.
• Assist in running pre-shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met.
• Communicate all policies and procedures for housekeeping and special cleaning projects.
• Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.
• Ensure ready status of all rooms daily. Maintain key control.
• Ensure guest satisfaction through room cleanliness and attention to guest needs.
• Clean the assigned number of rooms per day following the Housekeeping Guidelines within an eight hour work day (within the assigned minutes per room) while maintaining established standards.
• Inspect and prepare rooms for guest arrival.
• Use hotel’s tracking system for communicating room statuses.
• Check fixtures, television, radio, and heating/cooling equipment for proper operation.
• Set heating/cooling equipment and radio on proper settings.
• Inspect room for maintenance needs and report on maintenance service requests.
• Assist in performing daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
• Log rooms cleaned on daily housekeeping report.
• Fold terry and linen while waiting for rooms.
• Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles). Deliver supply basket to laundry for restocking.
• Maintain cart, linen room, and vacuum cleaner cleanliness.
• Turn in key and room status report to Guest Room Supervisor or front desk.
• Know how to operate laundry equipment and maintain public area cleanliness.
• Properly handle all lost and found items.
• Train associates using the 4 Step Training Method.
• Monitor and coach associates on the 10 Step Departure Cleaning Process.
• Monitor and coach associates on the 8 Step Right Touch Stayover Cleaning Process.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
• Employee must perform other duties as assigned.
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