• Provide the highest quality of service to the customer at all times. • Supervise up to 15 Guest Room Attendants. • Deal promptly and effectively with guest complaints and requests. • Enforce self-inspection system. • Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness and that guest rooms are ready for guest check-in. • Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level. • Promote teamwork and employee morale. • Assist in running pre-shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met. • Communicate all policies and procedures for housekeeping and special cleaning projects. • Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts. • Ensure ready status of all rooms daily. Maintain key control. • Ensure guest satisfaction through room cleanliness and attention to guest needs. • Clean the assigned number of rooms per day following the Housekeeping Guidelines within an eight hour work day (within the assigned minutes per room) while maintaining established standards. • Inspect and prepare rooms for guest arrival. • Use hotel’s tracking system for communicating room statuses. • Check fixtures, television, radio, and heating/cooling equipment for proper operation. • Set heating/cooling equipment and radio on proper settings. • Inspect room for maintenance needs and report on maintenance service requests. • Assist in performing daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned. • Log rooms cleaned on daily housekeeping report. • Fold terry and linen while waiting for rooms. • Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles). Deliver supply basket to laundry for restocking. • Maintain cart, linen room, and vacuum cleaner cleanliness. • Turn in key and room status report to Guest Room Supervisor or front desk. • Know how to operate laundry equipment and maintain public area cleanliness. • Properly handle all lost and found items. • Train associates using the 4 Step Training Method. • Monitor and coach associates on the 10 Step Departure Cleaning Process. • Monitor and coach associates on the 8 Step Right Touch Stayover Cleaning Process. • Must wear proper uniform at all times in accordance with the Standards of Appearance. • Have a thorough knowledge of emergency procedures. • Practice safety standards at all times. • Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook. • Employee must perform other duties as assigned.
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