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Purpose: Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant.


Job Duties:

  • Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and Values
  • Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous “Welcome to Moe’s; asking if they have visited Moe’s before and make all guests feel welcome 
  • Maintains and delivers high quality product within Moe’s speed of service standards
  • Upsell and make recommendation to guests on a regular basis
  • Follow all specifications, and procedures within Moe’s recipes and training materials
  • Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion
  • Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly
  • Maintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restrooms
  • Handle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return. 
  • Complete food preparation as required and according to Moe’s standards
  • Cross train and assist with all aspects of the restaurant
  • Other duties as assigned


Skills for Success: 

  • Accuracy when entering orders into the Point of Service (POS) system 
  • Thorough knowledge of the menu items 
  • Reliable, able to show up to work on time and for each scheduled shift
  • Proactive with all work related tasks
  • Positive attitude with guests and co-workers and has fun at work
  • Clear and friendly communication 
  • Understanding of time management
  • Attention to detail
  • Cooperates with all team members  

Qualifications for Success:

  • Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment
  • Must be 18 years of age 
  • Have an acceptable criminal background check
  • Experience working in a food service environment preferred, but not required
  • Excellent interpersonal communication skills and strong interest in Guest Services
  • Basic math skills; able to make change accurately
  • Basic computer knowledge including Point of Service (POS) experience 

Physical Requirements:

  • Ability to communicate with Guests and all co-workers
  • Ability to perform basic addition and subtractions and make correct change
  • Ability to process information through the POS register system
  • Ability to lift up to – 50-lb. boxes of product
  • Ability to work in a warm environment (grills, fryer) and react to timers
  • Ability to climb ladders and bend at the waist to clean equipment
  • Ability to use hands, arms, shoulders and back to build menu items for up to 6 hour periods
  • Ability to work around industrial-strength cleaners
  • Ability to weigh and measure during prepping process
  • Ability to stand for up to 6 hours without a break
  • Ability to operate the mixer required to prep specific recipes