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The Assistant Manager is responsible for assisting the management team in all aspects of shift management to ensure successful operations, Guest service and achievement of financial targets.



  • Assists GM with effectively communicating weekly and period variances from budgets compared to in-store and final P&L’s.
  • Communicates financial goals to employees and provides direction to achieve those goals.
  • Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
  • Assists GM with performing daily and weekly inventories accurately and timely.
  • Assists GM with performing accurate end-of-period inventories.
  • Assists GM with placing food, produce, paper, and supply orders in a timely manner to ensure proper levels are maintained at all times.
  • Works in tandem with GM to consistently maintain labor, food and supplies costs within budget.
  • Utilizes and maintains all reporting and tracking systems for financial results. 
  • Maintains high level of integrity in all financial reporting.

People Development

  • Provides clear direction and leadership to all Team Leaders and employees.
  • Serves as a role model to all employees by setting the example and maintaining professionalism in the restaurant.
  • Promotes an "Open Door Policy" in the restaurant and is accessible to all employees.
  • Interviews hourly employee candidates and makes hiring recommendations to General Manager.
  • Assists General Manager with new hire orientation and new employee training.
  • Submits hourly employee new hire paperwork, New Hire/Change Forms, Termination Notification Forms, and bi-weekly payroll spreadsheets to Payroll and/or Human Resources in a timely manner.
  • Ensures that systems, materials and people are in place to provide for quality employee training.
  • Consistently counsels and properly documents performance, attendance, or behavioral issues encountered with all hourly employees.
  • Assists GM with maintaining proper employee staffing levels in the restaurant at all times.
  • Assists GM with preparing hourly employee performance appraisals.
  • Assists GM with hourly employee performance counseling and terminations.
  • Operates the restaurant with uncompromising integrity and superior credibility, adhering at all times to policies and procedures.

Operational Procedures

Quality, Service and Cleanliness

  • Assists GM with maintaining all areas of the restaurant at or above all cleanliness standards.
  • Completes QSC Sales Drivers, Ready for Business, Restroom, and Bakery checklists on each shift.
  • Holds employees accountable for compliance with uniform and grooming standards at all times.
  • Ensures that all standards and procedures for recipes and food quality are consistently met.
  • Ensures proper sanitation procedures are adhered to at all times.
  • Maintains positive relationship with local health and sanitation officials and follows up immediately on any issues.
  • Monitors and holds employees accountable for established speed of service standards in the restaurant and drive-thru (if applicable).
  • Assists with performing quarterly full QSC audit on the restaurant.
  • Ensures that guests are treated in a courteous and friendly manner.
  • Follows up on all guest issues and ensures that they are resolved in a professional and timely manner.
  • Executes dining room management functions and guest interaction throughout shifts.
  • Assists GM with maintaining restaurant in like-new condition.
  • Operates restaurant in a manner that displays an uncompromising attitude toward guest satisfaction.


  • Assists GM with maintaining equipment in proper working order.
  • Assists GM with needed smallwares supplies needed for restaurant operations.
  • Assists GM with needed equipment and facility repairs in a timely manner.
  • Assists GM with preventive equipment maintenance on a timely and consistent basis.
  • Assists GM with executing restaurant upgrades and enhancements as directed by Director of Operations.
  • Ensures that all employees adhere to safety and security measures consistent with Company standards.


  • Executes all national and Company-sponsored marketing events and promotions.
  • Assists GM with quarterly local store marketing plan for restaurant.
  • Promotes internal marketing through suggestive selling, sampling and positive guest interaction.

General and Physical Requirements

  • Majority of job responsibilities must be performed standing or walking during typical 9-10 hour shift.
  • Frequently walks in and around the restaurant to interact with employees and monitor customer satisfaction.
  • Frequent bending, stooping, reaching, pushing and lifting.
  • Uses a keyboard on a daily basis to enter information into a computer.
  • Must be able to lift up to 50 pounds.
  • Must be capable of performing any duty of any employee while training or while covering staffing needs.
  • Must have transportation to make bank deposits, deliver orders, or run errands as needed; driving record must be acceptable.
  • Performs additional duties as assigned.