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The Payroll Coordinator has working knowledge of payroll processing. This position will perform the payroll processing activities including, but not limited to; entry and maintenance of time keeping edits audits, adjustments, voluntary/involuntary deductions, and analysis of applicable payroll reports. This position, in general, is responsible for daily payroll processing functions and is a key contact for restaurant personnel.


• Accurate and timely payroll processing for Hourly and Salaried employees in the field and Restaurant Support Center

• Utilize UltiPro (UKG), UltiPro Time and Attendance and POSITOUCH (P.O.S.) system for time and attendance gathering

• Analyze all data received from the restaurants and JVP offices prior to transmitting to Ultimate to ensure information is within acceptable ranges for sales, tips claimed, etc.

• Provide Tier 2 support for all cases assigned within ServiceNow inclusive of assisting restaurant personnel in research and resolution of key payroll transactions.

• Process manual pay checks to correct errors

• Lead review of pre-payroll reports for all hourly and salaried payrolls for errors and omissions

• Assist with weekly payroll processing, which includes researching discrepancies and making corrections

• Generate and analyze reports extracted from key systems

• Analyze transactions for regulatory compliance in accordance with policies, procedures, and federal/state laws including FLSA

• Cultivate and maintain strong customer service relationships with external/internal personnel and peers

• Provide timely escalation to Supervisor, to ensure timely issue resolution

• Adheres to Payroll internal audit control processes (Sarbanes Oxley Act – “SOX”); including payroll balancing and net checks over a specified threshold procedures

• Provide feedback and make recommendations for improvements to applicable forms/tools and processes

• Complete VOI/VOE and wage audits for unemployment

• Work on special projects, including completing test scenarios, as assigned

• Stays abreast of multi-state regulatory requirements and company policies

• Maintain confidentiality with all payroll information

• Organization - proactively prioritizes assigned responsibilities and works efficiently



• High School diploma or GED required

• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) considered a plus


• Minimum 2-5 years payroll experience required

• Experience in a consolidated, multi-state payroll environment desired

• Previous payroll processing within a restaurant environment considered a plus

• Strong experience using an in-house payroll system (UltiPro (UKG) preferred)

• Proven experience using Excel and other MS Office Suite applications

• Ability and willingness to quickly learn new PC skills

• Communication - communicates clearly and concisely with peers, leadership and customers

• Customer oriented - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems; including an understanding of internal controls within a consolidated payroll processing environment